I AM SORRY YOU NEED A RETURN

Designer Clothing for your Furry Friends

RETURN POLICY

    Can I Return My Product?

Yes. In the rare case, that you’re not 100% satisfied with the product(s), you may return it for credit within 14 days from the moment it was received (the shipping fees will be paid by the customer.) 

 

                 *All returns will be reimbursed as store credit.

 

 

How Do I Return The Product?

1. Send to info@dudsfrenchieclothing.com 2-3 pictures of the item(s) along with the reason for return within 14 days from receipt. Insert the order number like #3008 in the email subject.

2. Once you receive the return address and a RNA #, (WITHIN A COUPLE HOURS FROM YOUR EMAIL) you may ship the product(s) via a courier of your choice within 14 days of receiving the product. Also, put RNA IN PACKAGE on a piece of paper. Please provide the tracking number for any returns, as lost in-return items are not eligible for reimbursements. You must have RNA # to receive refund.

3. Once the item is returned to our warehouse you will receive a refund notification. Please allow 2-7 working days 

4. Unfortunately, we cannot accept returns on sale items or gift cards.

5. Also, we do not respond or replace the product if you have not measured your dog well. The instructions are clearly stated, so we reserve this right.

Who Pays For Return Shipping?

In the rare case you receive a clearly defective product or the product was shipped in a different size than the one ordered, Dud’s Frenchie Clothing will support the return costs to our warehouse. If the product(s) is returned for other reasons than that, the buyer will support the cost of returning the good(s).on 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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